Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to getting your order to you as quickly and safely as possible.
Order Processing
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information.
Shipping Times
Estimated delivery times:
- United States: 3–7 business days
- Alaska, Hawaii, and U.S. Territories: 5–10 business days
Please note that delivery times are estimates and may vary due to weather, carrier delays, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. We may also offer free shipping promotions on qualifying orders.
Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you as quickly as possible.
Contact Us
If you have any questions about shipping or your order, please contact our customer support team at:
Email: jcartermgmtebye@gmail.com
We aim to respond to all inquiries within 1–2 business days.